Privacy Policy
Last updated: January 2026
1. Introduction
YUSEN Grace Travel ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Inquire about or book a tour
- Submit a custom trip request
- Contact us via email, WhatsApp, or contact form
- Subscribe to our newsletter
This may include your name, email address, phone number, passport information, travel preferences, and payment details.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including IP address, browser type, pages visited, and time spent on pages.
3. How We Use Your Information
We use the information we collect to:
- Process tour bookings and provide travel services
- Respond to your inquiries and provide customer support
- Send booking confirmations and travel updates
- Improve our website and services
- Send promotional communications (with your consent)
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Hotels, restaurants, and tour operators to fulfill your booking
- Payment processors to process transactions
- Legal authorities when required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent at any time
7. Cookies
We use cookies to enhance your browsing experience. You can control cookie settings through your browser. See our Cookie Policy for more details.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@yusengracetravel.com