Cancellation & Refund Policy
Last updated: January 2026
1. Cancellation by Traveler
If you need to cancel your tour, the following cancellation fees apply based on the number of days before the tour commencement date:
| Days Before Departure | Cancellation Fee | Refund Amount |
|---|---|---|
| 30+ days | Deposit only | Full refund (minus deposit) |
| 15-29 days | 50% of total cost | 50% refund |
| 7-14 days | 75% of total cost | 25% refund |
| Less than 7 days | 100% of total cost | No refund |
2. Cancellation by YUSEN Grace Travel
In the rare event that we must cancel a tour due to unforeseen circumstances (e.g., natural disasters, political unrest, or insufficient bookings), you will receive:
- Full refund of all payments made, OR
- Alternative tour of equal or greater value (with price difference waived)
We will notify you as soon as possible and assist with rebooking or alternative arrangements.
3. Refund Processing
Processing Time: Approved refunds will be processed within 14 business days.
Refund Method: Refunds will be issued using the original payment method. Bank transfer fees or currency conversion differences, if any, are the responsibility of the traveler.
Non-Refundable Items: Some services (e.g., train tickets, hotel bookings, event tickets) may have their own cancellation policies and may be non-refundable.
4. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, interruption, medical emergencies, and baggage loss. Some insurance policies may reimburse cancellation fees under covered circumstances (e.g., illness, family emergency).
5. Force Majeure
Neither party shall be liable for failure to perform obligations under these terms due to events beyond reasonable control, including but not limited to natural disasters, war, civil unrest, epidemics, government actions, or transportation strikes. In such cases, we will work with you to reschedule or provide partial refunds for unused services.
6. Changes to Itinerary
We reserve the right to modify itineraries due to weather, traffic, political situations, or other circumstances beyond our control. Every effort will be made to provide equivalent or better alternatives. No refund will be provided for optional activities or meals missed due to such changes.
7. Contact Us
For cancellation requests or questions about this policy, please contact us at:
Email: bookings@yusengracetravel.com